Shipping policy

Shipping & Cancellation Policy

  • All the orders will be dispatched within 1-3 business days of placing the order.
  • All orders will be delivered within 7 days of dispatch
  • The estimated delivery time may vary from state to state. Weekends and Holidays are not calculated as business days.
  • Due to unseen circumstances, there can be issues that delay the process of shipping which can cause an indefinite delay.
  • Please be aware that no shipments are delivered on national holidays.
  • Once your order has been confirmed and dispatched, you will receive a notification either by email or WhatsApp with the details of the tracking number and the courier company.
  • The Company shall provide free delivery/shipping on all products.
  • We may be able to amend or cancel your order before it ships. In the event that your order has already left the warehouse, please do not accept the package.
  • Our courier partner will initiate the return and on receipt, we shall refund the payment in 5-7 business days.

 

Returns

  • Do not accept the parcel if the shipment is damaged, tampered, or in any bad condition. 
  • In this case, you must contact us within 24 hours at support@vividnutrition.in along with images of the damaged product, Inner & Outer Packaging along with the shipping label and the invoice copy. 
  • If based on examination the product is badly damaged we will arrange a reverse pick up request for you to return the product to us.

 

Kindly give us 1-2 working days to process your return request.

  • Once we have received your product(s), we will check it against the claim and start the replacement process accordingly. Please note that replacement will depend upon the stock availability.
  • The product cannot be exchanged and is non-returnable due to hygiene concerns.

Payment Policy

We accept online orders through the following modes of payment. 

  • Debit & Credit cards (Visa & MasterCard) from selected banks in India.
  • UPI

In cases where the amount has been deducted from your account but you haven’t received an order confirmation, kindly email us immediately at support@vividnutrition.in with the following details: 

  • Transaction Reference Number.
  • Amount debited with registered Email ID
  • Date & Time of Transaction.